Frequently Asked Questions
Do all orders ship same day?
Any orders placed before 12pm EST will ship same day. Orders placed after cutoff ship next business days.
Which carriers do you use?
We have agreements with every carrier - UPS, FedEx, USPS, Fleet Optics, UniUni etc. We rate shop every single order to ensure you get the best rates and delivery times.
Where do you ship?
We ship worldwide.
How do you ship to the United States?
We ship to USA via USPS through Section 321, ensuring you get fast delivery times to your American customers at similar rates to if you were to ship from the United States. No duties, taxes or headaches.
Do you offer retail fulfillment?
Yes. We've shipped to Costco, Walmart, Canadian Tire and several other Canadian retailers. We follow the instructions they give you in extensive detail to make sure your products arrive and are received by the retailer, hassle-free.
Do you offer LTL services?
Yes. We can arrange and book freight for your LTL shipments across Canada.
What's your customer service process like?
Every client is assigned a dedicated onsite customer success manager that they can communicate with on Slack at all times. We pride ourselves on providing incredible customer service. When you succeed, we succeed - and we do our best to make sure you succeed.
Does 247 offer any boxes and packing supplies?
Yes. 247 uses plain brown boxes sized to fit your products, as well as plain poly mailers, bubble mailers, tape, dunnage, sustainable packaging options and and shipping labels for all orders.
Does 247 offer kitting?
Yes. the 247 team can perform kitting services to make sure your products are received by your customers that way you want them to be.
Ready to streamline your brand's fulfillment?
Apply to work with us today and our team will reach out